Terms, in plain language.
This is the readable version, and it maps section for section onto the binding one. Where the two differ, the full document governs.
Last updated 11 October 2026
One · Who and what
Who you are dealing with, and which text counts
Fyzno is a small digital infrastructure business run from Drenthe, the Netherlands, reachable at info@fyzno.com. We supply managed hosting, managed email, web development, AI integrations, advice, Bio Link pages, free health-check tools and a phone line. The full Terms are the binding text. This page is a reading aid and does not bind either of us; if it ever differs from the full Terms, the full Terms apply. If a signed scope of work or quote deals with a point, it comes first, then the data processing terms, then the Terms. Mandatory law always comes before all of them.
full §§ 1–3Two · Starting
How a project begins
A written offer or scope names the deliverables, the planning, what is out of scope and the price. A Contract exists when you accept in writing, or when we start at your request. Verbal promises, including anything said on the phone line, do not form a Contract. We give you the Terms before or when the Contract is made. We do our best and work with the care of a competent provider; we owe a specific result only where the order says so in clear words. We do not guarantee that email is delivered, that AI output is accurate, that hosting is never interrupted, or that third parties perform. Domains we register for you are registered in our name, and we transfer them to you whenever you ask. Work outside the scope is extra, and we start it only after you agree.
full §§ 4–5Three · Consumers
If you are a consumer
If you buy for private purposes, mandatory consumer law applies to you whatever the Terms say. You have a 14-day right to withdraw from a distance contract, with the model withdrawal information and form in the full Terms. If you ask us to start within the 14 days and then withdraw, you pay for what was already supplied, unless we failed to give you the required information. After the first term (at most 12 months) a consumer contract can be cancelled at any time with at most one month's notice. We do not raise prices in the first three months, and later increases come with notice and a free right to cancel. We do not charge VAT, so the price in your order is the price you pay.
full § 6Four · Fees
Invoices, late payment and price changes
Invoices are payable within 14 days. Project work is invoiced per milestone or monthly in arrears; managed services are invoiced in advance. Our prices are stated without VAT, because we do not charge it. Businesses owe statutory commercial interest and reasonable collection costs when they pay late. Consumers first get a reminder with at least 14 days to pay, and collection costs stay within the legal maximum. For businesses we may change prices once a year with 30 days' notice, and you can end the service before the increase applies. We suspend for non-payment only after a written reminder, and we do not hold your data back because of it.
full §§ 7, 9Five · Data & hosting
Where your data lives and who is responsible
Hosting runs on our own hardware in Drenthe, with no third-party hosting provider. Customer data stays in the Netherlands and we do not transfer it outside the European Economic Area. We currently use no sub-processors. Where we process personal data for you, you are the controller and we are the processor, under the data processing agreement in the full Terms: processing only on your instructions, confidentiality, security measures (TLS, weekly updates, restricted access), help with data subject requests, breach notice without undue delay with an aim of 48 hours, return or deletion at the end, and audits (information first, on-site at your cost). Backups are daily to local disks and kept 30 days; an off-site copy is not complete. Backups are not a recovery service, so keep your own copies.
full §§ 13–14, 17Six · Uptime
Best effort on one server
Everything managed runs on one primary node today. A second node and an off-site backup are not complete, and there is no automatic failover, so a hardware, power or network fault can cause an outage until it is repaired or restored from backup. We run the services to keep them available as much as is reasonably possible, and we aim for high availability, mentioning 99.9% only as an aim. It is not a guarantee. There is no service level agreement, and no credits or refunds are due for downtime as such. Consumers keep their legal rights if a digital service does not conform. We try to announce planned maintenance in advance, and support is by email without a guaranteed response time.
full §§ 8, 21Seven · The phone line
A 24/7 line answered by an AI
Every call is answered by a self-hosted AI voice agent, and it says so at the start of the call. It also says that the call may be recorded. Recordings and transcripts are deleted after at most 90 days and are never used to train any AI model. Calls are carried by CheapConnect on our side and your own provider on yours. The agent can be wrong, cannot agree a contract or a price, and is not an emergency service. For anything important, confirm in writing to info@fyzno.com.
full § 18Eight · Acceptable use
Spam, abuse and illegal content
You may not send spam, run an open relay, host malware or phishing, host illegal content, attack other systems, mine cryptocurrency or use resources unfairly. We can throttle or block mail, remove content, suspend or end a service for that. We warn first unless the problem is urgent, serious, or ordered by a court or authority, and we have no duty to monitor your content. Businesses pay the reasonable, documented costs of cleaning up after abuse. Anyone can report illegal content to info@fyzno.com. When we restrict your content or service for being illegal or against the Terms, we send you a statement of reasons. We run no formal appeal procedure, because the EU Digital Services Act does not require one from a micro or small provider like us; you can always write to us or go to court.
full §§ 9–12Nine · Liability
What is limited and what is not
We are liable for direct damage only, and not for indirect damage such as lost profit, lost revenue or business interruption. For businesses, our total liability under a contract is capped at the lower of EUR 2,500 and the fees for the affected service in the previous 6 months (for a fixed-price project, the price of the order), unless the order sets another cap. For consumers, the law decides what can be limited; where it allows, we cap at the fees paid in the previous 12 months, and consumer remedies for faulty services stay. A business must first give us written notice of default and a reasonable time to put things right, must report damage within 2 months and must take legal action within one year. None of these limits applies to damage caused by our intent or deliberate recklessness of our owner or management, to death or personal injury, or to anything the law does not allow us to limit. Businesses indemnify us against third-party claims caused by their content or breach of the Terms.
full §§ 20, 22Ten · Ending
Leaving, and what happens to your data
Managed services run for the term in your order and then continue; after the first term either side can end them with 30 days' notice, effective at the end of a billing period. Project work can be ended on 14 days' notice, and you pay for work done. Whenever you ask us to export, transfer or delete your data or a domain, we do it promptly and without conditions, and we claim any unpaid amounts separately. When a contract ends you have 30 days to export your data in a common format. We then delete it from live systems within a further 30 days, and backup copies expire in the 30-day rotation, so everything is gone within 90 days of the end at the latest. Help with migration is available at an agreed price. We may change the Terms for a valid reason on 30 days' notice; publishing a new version alone changes nothing for an existing contract, and if a change is materially to your disadvantage you can end the contract before it applies.
full §§ 23–25Eleven · Work and tools
Who owns what, and the free tools
Where the order says the rights in a deliverable are transferred, you own what was made specifically for you once you have paid in full; either way we hand over the source and you may use and modify it. We keep our own pre-existing tools and libraries and give you a licence to use them as part of what we delivered. Open-source and other third-party parts keep their own licences. Your content stays yours, and we keep what you share confidential. The free health-check tools are provided as they are, without warranty, and we are not liable for their use to the extent the law allows. That does not cover intent or deliberate recklessness of our owner. Run them only against systems you own or may test.
full §§ 15–16, 19Twelve · Governing law
Dutch law, and where disputes go
Dutch law governs the Terms and every contract with us, for every customer, inside or outside the EU, including in the United States. The Vienna Sales Convention does not apply. For businesses and for customers outside the EEA, the competent court in the district where we are established has exclusive jurisdiction; that is the Rechtbank Noord-Nederland. Consumers in the EU or EEA keep the mandatory protections of their home country and can sue us in their home courts. A consumer outside the EEA is also under Dutch law and the Dutch courts, but only as far as the law of their own country allows. The English text is leading. A Dutch translation is published at https://fyzno.com/legal/terms/nl, and where mandatory consumer law requires a reading more favourable to a consumer, that reading applies.
full §§ 26–28The full Terms and Conditions are the agreement you enter into when you use the services. This page exists so you can understand them without a lawyer, not so you can skip them.
Read the full terms